Do you have questions (FAQ's)

On this page you will find answers to frequently asked questions.

  • My login no longer works, what is the problem?
  • I cannot enter a quantity in the shopping cart. Why?
  • Is there a minimum order quantity?
  • What options do I have to pay for my purchases?
  • Can articles be shipped abroad?
  • How long does the delivery take?
  • What are the shipping costs?
  • Can I pick up the ordered goods?
  • Is there a store on the campus?
  • Can the items be returned?
  • Can the articles be exchanged?
  • I have received a damaged item, what should I do?